TLC Healthcare

TLC Healthcare has been selected as an Employer of Choice in The Australian Business Awards 2021. The Australian Business Award for Employer of Choice [EOC] recognises organisations that develop workplaces that maximise the full potential of their workforce through established policies and practices which demonstrate effective employee recruitment, engagement and retention.

“TLC Healthcare has been recognised as a Winner for Employer of Choice at the Australian Business Awards in 2016, 2017, 2018, 2019, 2020 and again in 2021. This is a remarkable achievement, and I am proud to lead an organisation that places our people at the centre of everything we do.

“TLC’s culture of respect, accountability, excellence, collaboration, integrity and innovation is a key driver in our success. Being a 2021 Australian Business Awards Employer of Choice Winner recognises the employee experience strategy that attracts the best people in the industry to TLC.

“Our strategy includes innovative programs for education and training, team rewards and recognition, occupational health and safety, and culture and leadership that combine to make TLC one of the most sought-after employers in the healthcare industry.”

Lou Pascuzzi - CEO, TLC Healthcare

TLC Healthcare (TLC) is dedicated to being leaders in innovative and integrated healthcare renowned for providing wellbeing to its communities. As a pioneer in the industry, TLC’s philosophy and business model integrates its eleven (11) residential aged care homes with co-located primary care medical centres and industry training.

The TLC Values are:

Respect: We value diversity, treating each other with courtesy and care
Accountability: We are responsible for our own actions and inactions
Excellence: We strive to be the best in all that we do
Collaboration: We work together cooperatively to achieve shared outcomes
Integrity: We act with honesty, openness and professionalism
Innovation: We embrace new ideas and seek creative solutions

TLC’s strategic direction is one of growth, efficiency and sustainability. TLC’s priority with regard to its workforce and employer brand strategy continues to be to position itself as a true Employer of Choice in the industry, attracting the best candidates who match its Values driven culture.

To ensure TLC continues to deliver exceptional quality care consistent with best practice, the continuous education, training and development of its people is vital. Chief Executive Officer, Lou Pascuzzi, recognises “the quality and development of the team is paramount to the success of our organisation. In-house training of our staff not only provides TLC with a highly skilled workforce but also opens up training opportunities to team members who may not otherwise undertake career development outside of their working day.”

TLC’s HR strategy focuses on building a business partnership which requires a close and proactive relationship between the HR team and the rest of the business to support the achievement of high performance across the organisation.

TLC has achieved exceptional HR metrics with a significant reduction in absenteeism, a significant reduction in staff turnover which now sits below 6.5% and exceptional staff satisfaction and cultural metrics.

TLC is proud of its workplace culture and its team, Team TLC. Without its people, TLC simply would not be the organisation it is today.

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