McDonald’s Australia is part of a global multi-national organisation which operates within the hospitality and quick-service restaurant industry. McDonald’s operates across 120 countries with over 37,000 restaurants and serves over 50 million customers every day. McDonald’s Australia opened first restaurant in 1971, and now has over 1000. McDonald’s has hired around 1.3 million people and has a current workforce of over 105,000 employees serving 1.7 million customers daily.
McDonald’s Australia is committed to the ongoing development and training of its people investing more than $40 million annually. This includes a wide range of inhouse training programs and courses to support, build and develop leadership capabilities. Additionally, McDonald’s Australia has been a Registered Training Organisation for more than 20 years. Last year, more than 5,000 participants were processed by the RTO. Many corporate employees and franchisees have either progressed through the restaurants or worked at a McDonald’s restaurant while studying. McDonald’s investment in developing life skills clearly demonstrates its commitment to people and the broader community.
McDonald’s Australia’s organisational culture is centred on putting the customer first to ‘Make Every Moment Count’. At all levels of the organisation there is a commitment to accountable leadership, inclusiveness, modernism and business growth. McDonald’s Australia’s mission is twofold: firstly, it focuses on having bench strength in regard to preparation, thriving in change and strengthening what already exists. Secondly, empowering employees to own the brand, love the food and create memorable moments for customers who are the heart and soul of the business. This culture attracts and retains great talent, it inspires employees, and ensures constant innovation, through a continued focus across all leadership levels.
McDonald’s Australia’s employer reputation is branded through ‘Jobs that work for you’ where employees are given the freedom to: ‘Earn and learn’ (a job that empowers your career), ‘Fit work around your life’ (a job that gives you flexibility) and ‘Be you’ (a job that recognises and values you as part of a diverse and inclusive team). These elements are nurtured and reinforced, through the culture that McDonald’s fosters for its people.