HP PPS Australia

HP PPS Australia has been selected as an Employer of Choice in The Australian Business Awards 2021. The Australian Business Award for Employer of Choice [EOC] recognises organisations that develop workplaces that maximise the full potential of their workforce through established policies and practices which demonstrate effective employee recruitment, engagement and retention.

HP Inc. (NYSE: HPQ) creates technology that makes life better for everyone, everywhere. Through our product and service portfolio of personal systems, printers and 3D printing solutions, we engineer experiences that amaze.

Our founders strongly believed that the purpose of profits was to enable the company to contribute to the growth and prosperity of every community where we do business and our People – We continue to live those core values.

Our Vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe
Our mission is to engineer experiences that amaze. We are an engineering company, and we exist to amaze in everything we do … not just in the products and technology we make, but also in the talented people we hire, and in the respectful way we treat our customers, partners, and employees.

HP is responding faster than ever to the evolving needs of customers, who are increasingly mobile and we believe that this strategic focus is an important catalyst for accelerated long-term performance, particularly in today’s changing market.

In HP ANZ, the Customer Support team is the services engine of the business. The support portfolio spans across a wide geography that includes Australia, New Zealand and the Pacific Islands covering 6 different time zones during Daylight savings right from Rodnest Island in the west to Cook Island in the East. The team supports break fix repairs of PC and Print products (Commercial and Consumer) at an average of 55,000 repairs a quarter. HP’s committed and responsive team is integral to this, with around 165 friendly staff in ANZ customer support whose primary role is to win the “Hearts and Minds” of their customers.

We strongly believe in the strength of our People that acts as a catalyst for fruitful outcomes. HP endeavours not to simply provide a place where people go to work, but rather an environment in which they find their true calling. Preparing our workforce for the future, investing in learning and development, giving back to community, constantly seeking improvement opportunities, creating a climate where people feel empowered, social connects, building resilience, leading by example, all clubbed together with an utmost urge for customer obsession behaviours are the key elements that bring success to our organization.

Embracing sustainability and giving back to our Planet, Partners and Community is our business imperative. As an example, In APJ, we have contributed over 26,150 hours of volunteering to support organizations across the globe in HP’s most successful campaign yet.

Also, HP ANZ Customer support have taken a pledge to provide carbon neutral service to our customers by 2025 and have a strong roadmap to our ambitious and challenging goal.

We create a powerful culture of diversity, equity, and inclusion. Advance human rights, social justice, and racial and gender equality across our ecosystem, raising the bar for all.

This drives us to “Make Life Better” for our People, customers & partners thereby making us the Employer of Choice.

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