McDonald’s Australia is part of a global multi-national organisation which operates within the hospitality and quick-service restaurant industry. McDonald’s operates across 120 countries with over 37,000 restaurants and serves over 50 million customers every day. McDonald’s Australia opened their first restaurant in 1971, and now has over 990 restaurants, with plans to open an additional 100 restaurants by 2022. In this time, McDonald’s has hired around 1.3 million people, which makes up approximately 5% of the current Australian population. McDonald’s Australia has a current workforce of over 105,000 employees who serve over 1.7 million customers daily.
McDonald’s embraces opportunities to drive meaningful progress, and doing so by collaborating with millions of customers, employees, franchisees, suppliers, and other partners all around the world.
McDonald’s Australia has been a Registered Training Organisation for over 20 years and in 2019 there were 3,149 total course completions. The investment in training our restaurant and corporate employees continues to diversify and grow with the changing external environment. McDonald’s employees are able to use the foundations learned at McDonald’s to pursue their professional careers. Many of their corporate employees and franchisees have either progressed through the restaurants or have worked at a McDonald’s restaurant while at school or university. It is this investment in skills for life that reinforces McDonald’s commitment to its people and the broader community.
McDonald’s Australia’s culture shapes and informs decision making and influences the way employees interact with each other, customers, franchisees, and suppliers. The culture attracts and retains great talent, it inspires employees and it ensures constant innovation, through a continued focus across all leadership levels.
A clear example of the cultural pillars is an initiative where all Corporate Staff are encouraged to go ‘Back to Restaurants’ for a day. They spend time working in the restaurants focusing on the customer and looking for opportunities to simplify or enhance processes. In 2019, over 400 corporate employees and over 250 supplier employees attended restaurants across the country which investigated a number of positive changes, such as, improved packaging, simplification and reducing complexity in processes. It is widely acknowledged that McDonald’s is a strong training organisation that develops skills in employees, which is crucial for ongoing career success whether within or outside McDonald’s.
McDonald’s Australia’s commitment to ongoing development and training to enhance engagement and build capabilities is present at all levels of the organisation. Each year McDonald’s invests more than $40 million in training restaurant and corporate employees, offering all employees’ tremendous opportunities to gain the skills required in life to forge a career within the McDonald’s network or outside of it. Overall, McDonald’s offers a wide range of in-house training programs and courses to support, build and develop the capabilities of people.