Enable are the Enterprise Service Management experts here to lead companies through the realm of ServiceNow. Understanding their clients (and their users) and what comes with the territory means they can lead organisations to a well-crafted IT solution and workflows, tailored to the way their clients work.
Headquartered in Australia, with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, plus centres of excellence (with development teams) in Noida and Bangalore, India. Enable cover the south and north Asia markets (including Malaysia, the Philippines and South Korea) via offices in Singapore, Hong Kong and Thailand.
Founded in 2004, ServiceNow (NYSE: NOW) is a cloud‑based platform and solution delivering digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500. ServiceNow transforms old, manual ways of working into modern digital workflows. Employees and customers get what they need, when they need it—fast, simple, easy. With more than 250 qualified consultants dedicated to its ServiceNow practice, Enable is the most qualified, certified and capable ServiceNow partner in the APJ region.
Enable focuses on all aspects of business transformation. Their aim is to fully understand businesses, their current challenges and opportunities to ensure they meet their business objectives. Enable bring a range of expertise and consulting services to the table. At the core of their business is a team of highly skilled and experienced consultants that provide value to their clients in a range of capabilities.
Managing the delivery of enterprise services to clients (internal employees, external customers, suppliers, and partners) can be complex, and typically involves disparate systems, teams, and operating models. It takes people who understand a business (and the people in those businesses) to effectively implement Enterprise Service Management technology and processes.
In 2011, Enable partnered with ServiceNow to provide consulting services to implement the platform to various clients across the Asia Pacific region. To suit the growth Enable experienced, they created a delivery methodology that helped to ensure customers and consultants receive a consistent quality experience across all regions and to ensure continual improvement is part of our DNA, The Enable Way – Project Delivery Methodology.
Over the past five years, Enable have grown by an average 75% year on year. Going forward, Enable are aiming for growth of 60% in 2019-20, which will see them achieve a financial goal of $40M in annual revenue.
Enable’s market potential is tied to the huge global uptake of the ServiceNow platform. While the Asia Pacific market for ServiceNow is relatively new and rapidly expanding, Enable is built on careful recruitment and a highly valued workplace culture, with high retention rates and amazing workplace satisfaction. In this regard, Enable have been able to quickly grow capability to meet the demand surge and capture key enterprise customers.