DHL Express is part of the Deutsche Post DHL Group (DPDHL). DHL Express was founded in 1969 pioneering the Express delivery industry. Since then the company has been the global market leader in Time Definite International Express Delivery. Globally DHL Express employs over 100,000 employees and operates in 220 countries and territories. 2019 was a special year for DHL marking 50 years as company.
In Australia, DHL Express are the market leader, with over 50% market share, operating 18 facilities across all states and territories, employing approximately 1,200 employees. Its Functions include; Customer Service, Finance, Operations, Commercial, Human Resources, IT and First Choice. Operations Function accounts for the majority of our workforce, with the majority of Operations employees working either in a warehouse environment or as Courier drivers.
The main product offering is a guaranteed on-time international express delivery service. DHL Express uses a fleet of courier vans, trucks and aircraft to pick up, transport and deliver customers’ shipments. Shipments are processed through DHL’s global network which includes facilities both on and off the airport. This network operates in a standardised, efficient manner to deliver on the customer promise ‘Excellence. Simply Delivered’.
DHL’s ability to move shipments efficiently through its network without delay or incident is vital to ensuring shipments are delivered on time. DHL’s innovation and ability to adapt to an ever changing industry has allowed it to stay ahead of the pack. The principle factors which determine success are through its people, innovation and processes.
DHL’s key strategic objectives in relation to its employees and employer brand are engrained in its FOCUS Strategy, which can be summarised as follows: “If we have Motivated People, who are insanely customer centric and display our CIS attributes they will deliver Great Service Quality, which will create Loyal Customers who continue to use and recommend DHL Express, which will create a Profitable Network”.