Civica is a global leader in software for public services, with solutions used by more than two million professionals to deliver vital everyday services in 10 countries, impacting 100 million people and businesses worldwide. Combining exceptional sector experience, customer focus and track record, Civica provides the software and automation to more than 3,000 organisations around the world transforming the way they work and to achieve better outcomes for people and communities. Many of Civica’s customers are Australia’s top public sector organisations, education institutes, libraries, community housing providers, community care providers and private health funds.
Civica works closely with customers to develop existing products and innovative new solutions; demonstrating how a workforce with effective IT systems can help improve services and support new business models. The company, which is a part of the global Civica Group, headquartered in the UK with locations in the US, India, Singapore, ANZ and Ireland, regularly hosts user groups and customer events that enable development of products and services that match customer needs and leverage rapid changes in technology. Its partnership with the University of Technology Sydney Institute for Public Policy and Governance (UTS; IPPG)) has resulted in a regular Changing Landscape™ research series which is recognised industry-wide and provides insights for the public sector, libraries, and education industries in ANZ.
At Civica, people matter. They’re at the heart of everything the company does and the ones who bring the Civica brand to life. This is possible only because of an open ‘people-centric’ culture and the same shared values that pull in the same direction. Civica encourages a culture of giving back to society by motivating team members to go above and beyond their daily duties.
Acknowledging that innovation is essential to growth and remaining competitive in its markets, Civica’s Leadership Team has committed to promoting innovation at all levels throughout the organisation.
Civica’s commitment to inclusion and diversity is underpinned by the premise that organisations perform better when they have voices from a wide range of backgrounds. Civica’s commitment to D&I includes regular leadership panels to promote the understanding of diversity, an employee D&I committee, a focus on recruiting that acknowledges and supports workplace diversity including part time and flexible working, and manager training to understand and support different styles of working. A recent D&I initiative is the establishment of the Agents of Change (AoC). AoC brings together a group of D&I grassroots champions focused on driving education, awareness, and identifying initiatives that support the development of women and create a culture of inclusion. AoC activities include informal mentoring meet-ups to focus on employee career paths, personal goals, and motivation.
Civica has policies that enable employees to conduct business in a fair, objective and transparent manner that satisfies the requirements of accountability and internal controls including but not limited to Civica’s Quality Management, Environmental, Ethical Code of practice and Anti-Bribery policies.
As the technology market continues to accelerate and change at an unprecedented rate, Civica aims to help organisations around the world to do more and to achieve better outcomes through more connected and efficient ways of working. As a result, Civica prioritises investment in education, training and development of its employees to support the core values and culture, and promote professional development. All learning and development is supported under an overarching program called Civica Academy which is a Civica Group initiative.