Established in 2009, VentraIP Australia entered the market with a vision to re-shape the Web Hosting Services and Domain Name Registration Industry within Australia. Starting off as an unknown company with a small workforce, VentraIP Australia laid their foundations and built themselves into a consumer-friendly brand with a strong position in the local market over the past 10 years.
From a one tier operating system to a multi-level, cross functional structure, the company’s growth and success can be largely attributed to their ability to source and develop local talent. It is this focus on Australian-based support that has given VentraIP Australia a competitive advantage in an industry that is largely dependent on customer service and which has historically relied on outsourced staff based internationally.
The range of products offered by VentraIP Australia are tailored to provide Australian individuals and businesses with the tools necessary to build an online presence that is both reliable and secure whilst still being affordable. These products include, Domain Name Registrations, Web Hosting, SSL Certificates and Dedicated Email Hosting.
However, at the heart of these products is the ongoing support and education, two elements that are always present when providing solutions to customers.With a focus on customer experience and bringing unique innovations through the implementation of automation, VentraIP Australia were one of the first providers to offer customers one-click installation of SSL Certificates for free with their web hosting services and championed the return of 100% Australian 24/7 phone support.
In particular, the automation aspect of the business is evident in the company’s product management portal, known as VIPControl. This system has been designed in a manner that empowers individuals to take control of their services and manage them accordingly. Pairing this type of system with the availability of 24/7 Australian phone or eTicket support truly highlights how the company cares about empowering its customers.
From its very beginning, the founders and subsequent Leadership Team of VentraIP Australia have always promoted the notion of looking after your employees so that they look after its customers. This attitude toward the workplace is reflected in VentraIP Australia’s company values, which act as a catalyst for employee engagement and customer satisfaction. It is evident that each of VentraIP Australia’s core values were built around teamwork and accountability, two elements that go hand-in-hand and support their vision to ‘connect businesses with their customers and uphold the highest standard of service and support’.