TLC Healthcare (TLC) is dedicated to being leaders in innovative and integrated healthcare renowned for providing wellbeing to its communities. As a pioneer in the industry, TLC’s philosophy and business model integrates it’s twelve residential aged care homes with co-located primary care medical centres and industry training.
TLC currently comprises TLC Aged Care, TLC Primary Care and TLC Learning as operating business units with support from TLC Head Office. TLC is renowned for delivering unprecedented, innovative initiatives, programs and services for customers including TLC Health Clubs, TLC On Call, TLC Virtual Reality, TLC Salons and TLC Cafes supporting the success of its business units and the organisation as a whole.
TLC head office provides centralised support services to its divisions and has now achieved ISO9001, ISO14001 and ISO45001 certification recognising its commitment to quality, environment, health and safety in order to meet its customers’ expectations.
As a mid-tier provider, TLC outperforms its larger competitors in all key service and commercial metrics for the industry, culminating in demand for its service evidenced through industry-leading occupancy levels. As a role model for the aged care industry, TLC is often approached by competitors for information and advice on how to achieve metrics at the level of TLC. TLC is proud of its profile and ability to contribute to the industry to drive exceptional quality care, a positive workplace culture and outstanding business results.
As the first aged care provider to integrate primary health into residential aged care, TLC now has nine integrated healthcare hubs co-located with its homes with its tenth due to be completed by the end of 2019. All TLC Primary Care clinics are GPA accredited recognising TLC’s commitment to safety, quality and continuous improvement.
TLC’s strategic direction is one of growth, efficiency and sustainability. TLC’s priority with regard to its workforce and employer brand strategy continues to be to position itself as an Employer of Choice in the industry, attracting the best candidates who match its Values driven culture.