TLC Healthcare

TLC Healthcare has been selected as an Employer of Choice in The Australian Business Awards 2019.
The Australian Business Award for Employer of Choice [EOC] recognises organisations which have developed leading workplaces that maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention.

TLC Healthcare (TLC) is dedicated to being leaders in innovative and integrated healthcare renowned for providing wellbeing to its communities. As a pioneer in the industry, TLC’s philosophy and business model integrates it’s twelve residential aged care homes with co-located primary care medical centres and industry training.

TLC currently comprises TLC Aged Care, TLC Primary Care and TLC Learning as operating business units with support from TLC Head Office. TLC is renowned for delivering unprecedented, innovative initiatives, programs and services for customers including TLC Health Clubs, TLC On Call, TLC Virtual Reality, TLC Salons and TLC Cafes supporting the success of its business units and the organisation as a whole.

TLC head office provides centralised support services to its divisions and has now achieved ISO9001, ISO14001 and ISO45001 certification recognising its commitment to quality, environment, health and safety in order to meet its customers’ expectations.

As a mid-tier provider, TLC outperforms its larger competitors in all key service and commercial metrics for the industry, culminating in demand for its service evidenced through industry-leading occupancy levels. As a role model for the aged care industry, TLC is often approached by competitors for information and advice on how to achieve metrics at the level of TLC. TLC is proud of its profile and ability to contribute to the industry to drive exceptional quality care, a positive workplace culture and outstanding business results.

As the first aged care provider to integrate primary health into residential aged care, TLC now has nine integrated healthcare hubs co-located with its homes with its tenth due to be completed by the end of 2019. All TLC Primary Care clinics are GPA accredited recognising TLC’s commitment to safety, quality and continuous improvement.

TLC’s strategic direction is one of growth, efficiency and sustainability. TLC’s priority with regard to its workforce and employer brand strategy continues to be to position itself as an Employer of Choice in the industry, attracting the best candidates who match its Values driven culture.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. The Employer of Choice Award recipients will participate in the international chapter of the program at the World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention. The recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The Employer of Choice Framework is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The key attributes of the Employer of Choice Framework define the characteristics of high-performing, industry leading organisations that provide a stimulating and supportive workplace. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The program provides a notable opportunity for high-performing organisations which implement world-class human resource management practices to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum human resource management practises and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing employer brand awareness. reputation, equity, loyalty and retention through increased exposure, recognition and prestige.

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