QBANK

QBANK has been selected as an Employer of Choice in The Australian Business Awards 2019.
The Australian Business Award for Employer of Choice [EOC] recognises organisations which have developed leading workplaces that maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention.

QBANK’s mission is to deliver exceptional personal service and financial wellbeing to those who protect and serve the Queensland community. Started by police in 1964, QBANK has been providing financial services to employees of police, fire and emergency services, ambulance and nurses, corrective services and the broader government sector for more than 50 years.

QBANK is a niche, member-owned financial institution and its core purpose is to provide a full range of retail banking products (loans and deposits) tailored to suit members’ financial needs. Approximately 25,000 members are spread over Queensland, with the majority based in Brisbane, the Gold & Sunshine Coasts, and the North Queensland centres of Cairns and Townsville. Being a member-owned financial institution, profits go back to members in the form of award-winning products, low rates and fees.

QBANK’s Everyday Plus Account is a transaction account that gives back. For each account QBANK makes a donation of 10 cents every month, paid quarterly, to support charities in the community.

The credit criteria is tailored around this unique community, taking into account overtime, shift penalties and 100% of allowances for those in essential services. Due to the nature of the membership base, the collections process is designed around finding long term solutions to assist members who find themselves in financial stress. By working with members and educating them on their financial wellbeing QBANK is able to minimise the number of loans that fall into arrears.

QBANK is always looking for opportunities to be involved in and support organisations that support their member community. That is why it reinvests up to 15% of profits back into community initiatives through its Community Giving Program. Some of these recipients include Police and QAS Legacy, RBWH Foundation, KJM Foundation and Hummingbird House. QBANK also have a Staff Social Investment program that includes special leave for volunteering and regular fundraising events.

Everything QBANK does is centred around a number of core values. These values guide their behaviour and the way they work together with members, colleagues and suppliers. The community is the reason for their existence. They know their members’ unique needs and expectations and commit to putting them at the centre of everything they do. QBANK recognises that whatever the strength of the individual, they will accomplish more working together as one team. Collaboration, respect and fairness are at the heart of the community.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. The Employer of Choice Award recipients will participate in the international chapter of the program at the World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention. The recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The Employer of Choice Framework is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The key attributes of the Employer of Choice Framework define the characteristics of high-performing, industry leading organisations that provide a stimulating and supportive workplace. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The program provides a notable opportunity for high-performing organisations which implement world-class human resource management practices to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum human resource management practises and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing employer brand awareness. reputation, equity, loyalty and retention through increased exposure, recognition and prestige.

QBANK has been selected as an Employer of Choice in the Australian Business Awards 2019. As a niche, member owned financial institution, QBANK’s mission is to deliver exceptional personal service and financial wellbeing to those who protect and serve the Queensland community. Serving those who serve Queensland is what drives our culture and creates pride in the organisation and our work. We are thrilled to receive this award. It is recognition of the fantastic people who work here and their dedication and commitment to helping our members.

Kerrie Coleman, Chief Operating Officer, QBANK