McDonald’s Australia Limited

McDonald’s Australia Limited has been selected as an Employer of Choice in The Australian Business Awards 2019.
The Australian Business Award for Employer of Choice [EOC] recognises organisations which have developed leading workplaces that maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention.

McDonald’s Australia is part of a global multi-national organisation which operates within the hospitality and quick-service restaurant industry. McDonald’s operates across 119 countries with over 34,000 restaurants and serves over 50 million customers every day. McDonald’s Australia opened their first restaurant in 1971, and now has over 980 restaurants, employing over 105,000 employees that serve over 1.7 million customers daily. McDonald’s Australia is the market leader in the QSR industry; and achieving a 30% share of this market in 2018.

Since 1971, McDonald’s Australia has ensured the strategic ability to remain agile, innovative and customer focused which is essential for the business’ success. For example, the introduction of ‘McCafe’ in 1993, which now has global reach, Drive-Thru restaurants from 1981 and the introduction of McDelivery in 2016 which expanded rapidly in 2018 through the partnership with UberEATS.

In 2018, research was commissioned to assess how successfully McDonald’s Australia is preparing its employees for their future careers. The study consulted a number of Human Resources experts, as well as current McDonald’s restaurant crew, parents of current crew and alumni. The research found that 95% of respondents acknowledged that McDonald’s taught them both soft skills and technical skills that were valuable for their future careers. McDonald’s Australia have also been a Registered Training Organisation for over 20 years and have equipped more than 43,000 employees with externally recognised qualifications from Certificate 2 to Diploma.

Health & Safety is paramount at McDonald’s Australia’s with the goal to ensure every McDonald’s place of work is safe for workers and customers. The company sets objectives to find innovative solutions to achieve year on year results in the areas of safety, security, injury management and wellbeing. At the heart of our community is the commitment to Ronald McDonald House Charities (RMHC); where over the last 30 years the charity has helped more than 100,000 families with a home away from home when their child undergoes treatment for serious illness in hospital.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. The Employer of Choice Award recipients will participate in the international chapter of the program at the World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention. The recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The Employer of Choice Framework is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The key attributes of the Employer of Choice Framework define the characteristics of high-performing, industry leading organisations that provide a stimulating and supportive workplace. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The program provides a notable opportunity for high-performing organisations which implement world-class human resource management practices to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum human resource management practises and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing employer brand awareness. reputation, equity, loyalty and retention through increased exposure, recognition and prestige.

McDonald’s Australia is proud to be recognised as an Employer of Choice for the second year in a row in the 2019 Australian Business Awards, acknowledging the commitment and contribution we make to our people both in our restaurants and corporate offices. We know our people are one of the key drivers of our success and are committed to providing them with opportunities to develop skills for life. We provide our restaurant employees with the freedom to earn and learn, the freedom to fit work around their lives and the freedom to be themselves, all of which are crucial in how we recruit, retain and develop our people.

Jennifer St Ledger, Chief People Officer, McDonald’s Australia