McDonald’s Australia is part of a global multi-national organisation which operates within the hospitality and quick-service restaurant industry. McDonald’s operates across 119 countries with over 34,000 restaurants and serves over 50 million customers every day. McDonald’s Australia opened their first restaurant in 1971, and now has over 980 restaurants, employing over 105,000 employees that serve over 1.7 million customers daily. McDonald’s Australia is the market leader in the QSR industry; and achieving a 30% share of this market in 2018.
Since 1971, McDonald’s Australia has ensured the strategic ability to remain agile, innovative and customer focused which is essential for the business’ success. For example, the introduction of ‘McCafe’ in 1993, which now has global reach, Drive-Thru restaurants from 1981 and the introduction of McDelivery in 2016 which expanded rapidly in 2018 through the partnership with UberEATS.
In 2018, research was commissioned to assess how successfully McDonald’s Australia is preparing its employees for their future careers. The study consulted a number of Human Resources experts, as well as current McDonald’s restaurant crew, parents of current crew and alumni. The research found that 95% of respondents acknowledged that McDonald’s taught them both soft skills and technical skills that were valuable for their future careers. McDonald’s Australia have also been a Registered Training Organisation for over 20 years and have equipped more than 43,000 employees with externally recognised qualifications from Certificate 2 to Diploma.
Health & Safety is paramount at McDonald’s Australia’s with the goal to ensure every McDonald’s place of work is safe for workers and customers. The company sets objectives to find innovative solutions to achieve year on year results in the areas of safety, security, injury management and wellbeing. At the heart of our community is the commitment to Ronald McDonald House Charities (RMHC); where over the last 30 years the charity has helped more than 100,000 families with a home away from home when their child undergoes treatment for serious illness in hospital.