Heritage Bank

Heritage Bank has been selected as an Employer of Choice in The Australian Business Awards 2019.
The Australian Business Award for Employer of Choice [EOC] recognises organisations which have developed leading workplaces that maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention.

Heritage Bank (Heritage) is proud to be Australia’s largest member-owned bank, and even prouder of their mutual status. The philosophy of ‘Putting people first’ represents not just a friendly attitude, but a service-based philosophy that defines the way Heritage does business. Heritage helps people with the basics of everyday living; helping them live the way they want to now, and when it’s time to give up work.

By being member-focused, Heritage can assist people at every stage of their life to improve their financial wellbeing and to achieve their dreams and aspirations. Heritage uses its profits to help deliver great rates, great services and great products to their members, not to pay big dividends to investors. With a history going back to 1875, Heritage has always been in the business of helping Australians realise their financial dreams.

Heritage is proud of their performance, recently being awarded the Roy Morgan 2018 Customer Satisfaction Bank of the Year title, ahead of all other banks in Australia.

Heritage employs over 800 people across Australia, with their Head Office located in the regional city of, Toowoomba, Queensland. The bank aims to continue member growth in order to improve the financial wellbeing of even more Australians. Heritage’s core business is in retail banking and mortgage lending and services are provided via a variety of avenues including: Retail banking branch network of 60 branches and three agency branches across south east Queensland; Local Contact Centre based at Head Office in Toowoomba; Broker distribution network across Australia; Web and mobile banking channels.

Heritage is committed to the journey of digital transformation from a physical bank with a digital presence, to a digital bank with a physical presence. This transformation is necessary to enable digital capabilities to continue to meet member needs in a rapidly changing environment so Australia-wide members can experience legendary service.

Continually improving delivery mechanisms is a core focus of the strategic plan. Heritage has provided specialist lenders in clustered locations, the Contact Centre operating hours were extended to be 24 hours a day, seven days a week, and the wearable payments device, the HOVA band, was upgraded into Google Pay for Android mobile devices. In 2019 Heritage plans to commence the interstate distribution strategy by opening the first Heritage branch in New South Wales.

Heritage offers a variety of banking products, including: transactional and savings accounts; personal, car and home loans; credit cards, and; commercial banking. To fully protect and improve the financial wellbeing of members, Heritage has many alliances to provide insurances, international products, financial planning and wealth protection, with partners including Allianz, Western Union, Bridges and Cash Passport.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. The Employer of Choice Award recipients will participate in the international chapter of the program at the World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention. The recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The Employer of Choice Framework is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The key attributes of the Employer of Choice Framework define the characteristics of high-performing, industry leading organisations that provide a stimulating and supportive workplace. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The program provides a notable opportunity for high-performing organisations which implement world-class human resource management practices to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum human resource management practises and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing employer brand awareness. reputation, equity, loyalty and retention through increased exposure, recognition and prestige.

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