More than 3 in 5 Australians use eBay every year because it helps them save money on the things they need and find the things they love. 40,000 Aussie retailers depend on eBay for the growth of their business. For the last five years, eBay has evolved, with 70 of the top 100 Australian retailers now sell through the platform.
Over 90% of what eBay sells is new and over 70% of eBay’s traffic is on mobile phone. eBay has millions of items with guaranteed three-day delivery and now provides a newly launched loyalty program, eBay Plus, offering free shipping and returns.
Furthermore, eBay has a warehouse with Australia Post, sends millions of personalised emails, manage thousands of seller accounts, run hundreds of promotional events and launch new features every week. eBay competes with the world’s largest companies, in a dynamic and intensely competitive industry. Ultimately, eBay Australia accomplishes all of this with a lean team of approximately 100 people. eBay attracts and retains the best talent in Australian tech and retail. They come from a huge variety of backgrounds, from all over the world, from different industries and with different educational experience. Over half are female. eBay allows its people to be their true selves at work and encourages them to work flexibly. Because eBay is a small team, with market leadership and scale, it can help its people to learn and grow their careers faster than they could anywhere else.
eBay sees its people’s personal growth as intrinsically linked to eBay’s business growth. That business growth translates to eBay’s purpose of growing Australian businesses. If eBay’s people grow, eBay grows. If eBay grows, eBay’s sellers grow. eBay creates genuine connections between sellers and buyers, empowering people and creating economic opportunity for all.
Since its launch in 1999, eBay Australia has enabled ecommerce in Australia to thrive. Thousands of small businesses have launched on eBay prospering as a result of eBay’s ability to connect millions of buyers and sellers. eBay Australia has a unique platform that overcomes the trust barriers that may exist between buyers and sellers in other online marketplaces. For example, there is a feedback loop where buyers and sellers provide reviews about each other, and eBay has a Money Back Guarantee in the event of an issue that cannot be resolved between the buyer and seller.