Civica

Civica has been selected as an Employer of Choice in The Australian Business Awards 2019.
The Australian Business Award for Employer of Choice [EOC] recognises organisations which have developed leading workplaces that maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention.

Civica, the market leader in business-critical software, digital solutions and managed services for the public sector and regulated markets in Australia helps organisations around the world to transform the way they work. Civica combines exceptional customer focus and experience with commitment to provide digital technology and automation behind essential everyday services to more than 3,000 organisations in 10 countries, impacting around 100 million people and businesses worldwide.

Many of Civica’s customers are Australia’s top public sector organisations, education institutes, libraries, community housing providers, community care providers and private health funds. Examples include Department of Justice and Community Safety, Department for Education South Australia, ACT Government, BaptistCare, Anglicare, Hamilton City Council, HCF, Arcare Aged Care, and Multitask.

In past few years, Civica experienced substantial growth driven by its corporate strategy, focusing on products, customers, people and acquisitions. Acquisitions are a core element of Civica’s global strategy to add complementary capability and to increase scale in order to respond to market opportunity. In line with this strategy, Civica acquired Icon Global, a community care cloud software business providing market-leading Carelink cloud-based software solutions for the community care market in August 2018, and has just acquired Australian mobile asset management software company Asset Edge. Both companies cited ‘commitment to people’, ‘sense of purpose’ and shared values as key factors in deciding to join Civica.

Civica works closely with customers to develop existing products and innovative new solutions; demonstrating how a workforce with effective IT systems can help improve services and support new business models. The company, which is a part of the global Civica Group, headquartered in the UK with locations in the US, India, Singapore, ANZ and Ireland, regularly hosts user groups and customer events that enable development of products and services that match customer needs and leverage rapid changes in technology. Its partnership with the University of Technology Sydney Institute for Public Policy and Governance (UTS; IPPG)) has resulted in a regular Changing LandscapeTM research series which is recognised industry-wide and provides insights for the public sector, libraries, and education industries in ANZ.

Revenue for the financial year across Australia, New Zealand and Singapore ended September 2018 was $185 million, up by 56 per cent from the previous year. Employee numbers have grown rapidly during the past year from 599 people to 1,350 in the region by the end of the year. Civica’s activities in Australia, New Zealand and Singapore generate approximately 28 per cent of the Group’s global revenues.

The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.

The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. The Employer of Choice Award recipients will participate in the international chapter of the program at the World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

The process culminates in the selection of organisations which maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention. The recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.

Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The Employer of Choice Framework is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.

The key attributes of the Employer of Choice Framework define the characteristics of high-performing, industry leading organisations that provide a stimulating and supportive workplace. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.

Entrant organisations are required to demonstrate their achievements across the key areas of Organisational Culture; Leadership & Strategy; Employee Education, Training & Development; Employee Health, Safety & Satisfaction; Performance Management; Recognition & Remuneration.

The program provides a notable opportunity for high-performing organisations which implement world-class human resource management practices to be acknowledged and celebrated for their achievements both nationally and internationally.

Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum human resource management practises and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.

The program provides the ultimate platform for building knowledge, increasing employer brand awareness. reputation, equity, loyalty and retention through increased exposure, recognition and prestige.

We are proud to be recognised by the Australian Business Awards as an Employer of Choice. This recognition acknowledges our efforts in creating and maintaining the “civica culture” which is open, transparent, diverse and inclusive. Civica is an international leader in software for public services and people are at the heart of everything we do and achieve. Our people can see the tangible impact of their activities on different sections of the society giving everyone a strong sense of purpose and resulting in growth in ANZ. This award is a reflection of the effort we all put into ensuring that Civica is a fantastic place to work.

Helen Attia, Director, People and Organisational Development, Civica