Founded in 1969, DHL Express is part of the DHL Group (DHL) and pioneered the express delivery industry. In Australia, it operates 20 facilities across all states and territories, employing over 1400 people. The company is equipped with over 280 dedicated aircraft and international gateways at every major Australian airport, along with a Brisbane-based customer service team.

As the world’s leading logistics company, the commitment, drive, and creativity of its talented employees are key to this success. Each employee is encouraged to thrive in a culture of openness, trust, and mutual respect.

DHL Express guarantees on-time international express delivery, ensuring reliable and timely delivery of documents and goods worldwide. Shipments are processed through their global network, which includes both airport and off-airport facilities, operating efficiently to fulfil their customer promise: “Excellence. Simply Delivered.”

DHL’s strategic objectives are encapsulated in their FOCUS Strategy, which emphasises the importance of employee engagement, service enhancement, customer relationships, and operational efficiency. As part of its long-term vision, DHL Group has introduced Strategy 2030, which aims to further align the FOCUS Strategy with evolving market demands and sustainability goals. This comprehensive strategy places a strong emphasis on innovation, digital transformation, and environmental responsibility. Key initiatives include investing in green logistics solutions, enhancing technology integration across operations, and expanding service offerings to meet the diverse needs of customers in a rapidly changing global landscape.

DHL Express ensure that opportunities for participation, success, and growth are accessible to all, while creating an environment where all voices feel welcomed, valued, and heard. The company promotes a sense of belonging, allowing employees to bring their authentic selves to work, reinforcing the idea that everyone’s story contributes to the company’s narrative.

Currently, over 39% of management roles are held by women, and DHL Express is recognised by the Workplace Gender Equality Agency (WGEA) for promoting pay equality and having no gender-based pay gap.

DHL Express aims to recruit individuals with the right attitude and skills. Managers have access to resources such as the Recruitment Guidelines and Hiring Manager Resources Centre to assist in the hiring process.

To ensure a positive onboarding experience, new employees receive a welcome package called “DHL In a Box,” hand-delivered by a courier or manager on their first day.

DHL Express is dedicated to learning and development, offering comprehensive programs that empower employees to excel in their roles. Formal structured learning for employees includes internal and external training programs, such as the Certified International Specialist and Certified International Manager programs. Employees also have access to My Talent World, an online learning platform that offers a wealth of resources to support continuous education.

Recognition programs, such as Employee of the Year and Supervisor of the Year, celebrate outstanding contributions aligned with the company’s core values. The Employee Appreciation Week further acknowledges the efforts of all employees, fostering a culture of gratitude and teamwork.

Employee health and safety are paramount at DHL Express. The company has transitioned to self-insurance under the Safety, Rehabilitation and Compensation Act, enabling proactive management of workplace injuries. The Safety First framework assesses safety culture across all facilities, allowing for continuous improvement based on employee feedback.

Training programs ensure that new employees understand safety requirements, while ongoing initiatives promote a culture of safety. The Fit for Work, Fit for Life program is offered annually to every employee worldwide, focusing on the four key sources of energy that contribute to overall wellbeing: physical, emotional, mental, and personal.

DHL Express exemplifies a commitment to employee engagement, development, and wellbeing. By fostering a culture of recognition, innovation, and sustainability, the company not only drives its own success but also contributes positively to the community.

For more information about DHL, visit dhl.com/au.