Concept Care Disability Solutions Pty Ltd (“Concept Care”) is an NDIS-registered provider delivering high-quality disability and injury-related support across Greater Sydney. Concept Care’s strong governance, robust compliance, and values-driven culture underpin its commitment to empowering participants with dignity, independence, and meaningful community connection.

With a workforce of 171 staff operating across six departments, Concept Care provides a comprehensive suite of services, including activities of daily living, complex and high-needs support, respite, private in-home care, recreational programs, and Support Coordination. Operating under the NDIS Act 2013, NDIS Practice Standards, and WHS Act 2011 (NSW), the organisation maintains full compliance and was most recently audited with zero non-conformities—an exceptional achievement in the sector.

Concept Care’s Employee Value Proposition is founded on creating a workplace where staff feel supported, valued, and empowered to grow and develop. Employees benefit from 24/7 leadership accessibility, structured support teams, and regular wellbeing check-ins that foster a culture of care and recognition. The organisation invests heavily in professional growth through a three-day induction, biennial re-inductions, continuous training, Certificate III traineeships, and visa sponsorship opportunities. Staff are rewarded with above-Award wages, flexible work arrangements, and recognition programs such as the monthly Chevalier Awards. Wellbeing initiatives, including access to an Employee Assistance Program (EAP) and a dedicated Return-to-Work Program, ensure that safety and health are prioritised. Combined with external recognition as a certified Great Place to Work, this holistic EVP ensures employees are proud to work at Concept Care, motivated to perform at their best, and committed to delivering exceptional participant outcomes.

Concept Care fosters a culture of growth, recognition, and accessibility, providing staff with 24/7 leadership support and structured client support teams. Continuous professional development, supervision cycles, and recognition initiatives ensure employees feel valued and connected.

Education and training are central to Concept Care’s employee value proposition. All staff complete a comprehensive three-day induction, biennial re-inductions, and annual compliance training via the Etrainu LMS. Continuous learning is reinforced through fortnightly Manual Handling refreshers, Crisis Prevention Training (CPI), and real-time coaching from Care Coordinators. Career development pathways include Certificate III traineeships, student placements with local colleges, and visa sponsorship programs that attract and develop future professionals. These initiatives improve productivity, retention, and service quality, while aligning employee growth with strategic objectives such as workforce capability, consistency, and sector sustainability.

Performance is supported through structured six-monthly reviews, annual appraisals, and regular wellbeing check-ins. These processes assess competencies, provide feedback, and connect performance outcomes to tailored development plans and pay progression opportunities. Recognition is embedded in the culture through the monthly Chevalier Award as well as peer and client feedback. Staff are remunerated above the SCHADS Award and receive additional benefits, including flexible work arrangements and access to the Employee Assistance Program (EAP).

Concept Care prioritises health, safety, and wellbeing through comprehensive WHS frameworks, a Zero Tolerance Policy, and a Return-to-Work Program delivered in partnership with Altius Group. Staff are trained in safe work practices, manual handling, and behaviour management, ensuring safe environments for both employees and clients. Employee satisfaction is regularly measured through annual engagement surveys and wellbeing check-ins, with results used to drive continuous improvement. Staff consistently report feeling supported, valued, and proud to represent an organisation that balances compliance with care.

Through its culture of recognition, robust governance, continuous workforce development, and strong employee support systems, Concept Care demonstrates excellence in recruitment, engagement, and retention. Its holistic approach ensures staff are empowered to reach their full potential while delivering consistent, safe, and person-centred services. Overall, Concept Care has positioned itself as a progressive, values-driven leader within the disability services sector.

For more information about Concept Care, visit conceptcare.com.au.