Bolton Clarke is Australia’s largest independent not-for-profit aged care provider, shaping the future of positive ageing across home and community support, retirement living and residential aged care. With RSL Care (Queensland) and the Royal District Nursing Service (Victoria) at the heart of its DNA, the organisation has been caring for Australians since 1885. Today, its 15,000+ employees bring positivity to life every day for 130,000 people in the community and across 38 retirement villages and 88 residential aged care homes in Queensland, New South Wales, Victoria, Tasmania, South Australia and Western Australia.

Bolton Clarke’s purpose is ‘Helping people live a life of fulfilment’. This purpose is brought to life through clearly defined shared and lived values – Be Kind, Be Curious, Listen, Always Safe and Always Together. It is central to how connected care and living options are provided to customers. These services are underpinned by research and applied knowledge through the Bolton Clarke Research Institute and tailored workforce and industry education nationally and internationally from Altura Learning (a part of Bolton Clarke Group).

For caring, compassionate people who aspire to make a difference, BoltonClarke offers a full continuum of care across home and community support (including specialised programs such as the homeless person program, HIV program and the national pregnancy birth and baby helpline), retirement living and residential aged care.

Through innovative in-house training, education programs, and educational scholarship opportunities, team members are supported to develop and excel in their chosen field with access to the latest best practices, ongoing professional development and well-deserved recognition for their work to support customers. A comprehensive employee safety and wellbeing suite ensures people are supported by a wide range of holistic wellbeing offerings and an industry-leading safety management system.

Bolton Clarke’s human resource management is guided by a People Strategy and a comprehensive suite of related policies that embed diversity and inclusion, values-based decisions, meeting and exceeding quality and compliance requirements, and pursuing innovative care practices. This policy framework is constantly reviewed and adapted in line with the changing regulatory, consumer, and industrial landscape.

Initiatives supporting retention include the Bolton Clarkereward and recognition framework, employee benefits, Voice of Employee and ongoing training and development offerings.

The Voice of Employee program was created to listen to employee experiences and respond to needs. Seeking meaningful feedback at the moments that matter, whether during an employee’s first week or following a promotion, ensures the right support is provided to grow and retain talent.

Bolton Clarke has launched initiatives such as a new employee-focused rostering service to improve recruitment and retention rates further, demonstrating the organisation’s commitment to flexible workplace practice that supports employee needs. The service prioritises individual preferences and availability by aligning them with organisational shift vacancies. As a result, employees enjoy permanent full-time positions while working across various homes, locations, and services.

For information about Bolton Clarke, visit boltonclarke.com.au