Bank Australia Limited is a mutually owned Authorised Deposit-taking Institution (ADI) and an unlisted public company. The Bank is 100% owned by its customers, which includes employees.

Customers share in the Bank’s prosperity through competitive rates and fees, service improvements, and investments to create positive social and environmental change. Like all authorised deposit-taking institutions, ASIC, APRA and the Banking Executive Accountability Regime (BEAR)/Financial Accountability Regime (FAR) heavily regulate the Bank.

Since 1957, as part of the Australian credit union movement, Bank Australia has operated according to the International Cooperative Principles. Specifically, customer-owned banks exist to benefit customers rather than to deliver profits to external investors. Bank Australia aims to inspire and empower its customers to use their money to create a world where people and the planet thrive. It aspires to be Australia’s most trusted Bank and a leading purpose-driven business.

Headquartered in Melbourne, all 591 staff are Australia-based, and the Bank is committed to regionally based roles. Currently, 43% of staff are employed in regional Victoria across branches, offices, national lending, and contact centres. Bank Australia has a branch network across the country to service customers.

Bank Australia has a strong reputation as a trusted bank and, in 2023, achieved a net profit of $52.3 million, with $10.5 billion in assets. It has over 186,000 customers and a customer satisfaction rate of 88.6%. Its organisational success is underpinned by an ongoing focus on People and Planet – effectively and efficiently using resources to grow profitably through a purpose-driven approach to banking that serves the needs of customers, communities and the planet.

Bank Australia is committed to providing its leaders with the practical skills needed to complete their role and developing a holistic set of leadership skills that will last a lifetime. This is evidenced by key leadership programs such as the Values-Based Leadership Program, Coaching Circles, and Vulnerable Customers Training across the organisation.

Supporting employee mental and physical wellbeing is an ongoing key focus for Bank Australia. The Bank provides a range of support, including access to group and individual counselling for individuals and immediate family members.

Bank Australia is also committed to work-life balance and flexible working practices. The Bank continues its hybrid work policy introduced in 2022, which brings together minimum core office days for all employees while continuing to enable work-from-home options for employees, subject to role requirements.

Overall, Bank Australia focuses on three differentiated capabilities to drive growth, distinguish the Bank in the market, and prioritise business plans and projects. These capabilities include putting customer wellbeing at the centre, looking after employees and culture, and raising the bar for responsible banking.

For information about Bank Australia Limited, visit bankaust.com.au