TLC Healthcare (TLC) is dedicated to being a leader in innovative and integrated healthcare renowned for providing wellbeing to its communities. As a pioneer in the industry, TLC’s philosophy and business model integrates its twelve (12) residential aged care homes with co-located primary care medical centres and industry training.

TLC currently comprises TLC Primary Care, TLC Aged Care, TLC Health Supplies, TLC Early Learning, TLC Health Clubs, TLC Learning (RTO – reference number 41447) and The Village Café, as operating business units with support from TLC Head Office. TLC is renowned for delivering unprecedented, innovative initiatives, programs and services for customers, including TLC Health Clubs, TLC Virtual Reality, TLC Salons and TLC Cafes, supporting the success of its business units and the organisation. TLC’s head office provides centralised support services to its divisions. It has now achieved ISO 9001, ISO 45001, ISO 14000 and ISO2701 certifications recognising its commitment to quality, environment and health and safety and information security to meet its customers’ expectations. TLC is proud of its profile and ability to contribute to the industry to drive exceptional quality care, positive workplace culture and outstanding business results.

TLC Learning is the nationally recognised, registered training division of TLC. TLC has state-of-the-art training facilities with a simulation room at St Kilda Road in Melbourne. Each of the 12 Aged Care facilities has training facilities. This division plays a key role in TLC’s expansion in growing its workforce and ensuring that its employees’ skills are continually improved to provide the best possible care to TLC’s residents and patients. 

TLC Learning partners with education providers to provide on-the-job training to students in nursing, personal care, physiotherapy, occupational therapy and podiatry. In 2023 TLC will be expanding the offering of courses to ensure that they continue to develop and grow their workforce with a strong alignment and affiliation towards TLC’s values and mission. Commencing in 2022, TLC Learning has supported the intake of 35 trainees and growing and has delivered placement opportunities to over 1200 students. 

TLC has been recognised in the 2016, 2017, 2018, 2019, 2020, 2021 and 2022 Australian Business Awards as an Employer of Choice, and they strive to continue this within their culture. In their most recent biennial Staff Satisfaction Survey, 87% of participants agreed that they are satisfied with their workplace culture. TLC’s Mission is to be leaders in innovative and integrated healthcare renowned for providing wellbeing to our communities. 

TLC is proud of its culture, whose Mission and Values are the foundation. TLC’s culture is inextricably linked with its Mission and Values through:

• TLC’s Mission and Values are included in its recruitment, selection and onboarding process;
• Public display of TLC Values in every workplace;
• TLC’s Mission and Values feature in monthly staff newsletters;
• Mandatory online training for all employees on TLC’s Mission and Values;
• Values Awards celebrated monthly for those who “live the Values”;
• Annual winner of the Chairman’s Award to the employee who has gone above and beyond in epitomising the TLC Mission and Values.

For information about TLC Healthcare, visit tlchealthcare.com.au