Smartech Business Systems

Smartech Business Systems has been selected as an Employer of Choice in The Australian Business Awards 2023. The Australian Business Award for Employer of Choice [EOC] recognises organisations that develop workplaces that maximise the full potential of their workforce through established policies and practices which demonstrate effective employee recruitment, engagement and retention.

Smartech Business Systems Australia (Smartech) is a leading global provider of Print, Mailing, and Technology solutions. With almost 100 years of history in Australia, Smartech has established itself as the industry leader, employing 127 experienced people with national coverage and warehouses in major Australian cities. Smartech specialises in business mailing, document finishing, and automation services, providing tailored and innovative product solutions and ongoing service agreements.

Smartech’s vision is to be the most trusted supplier of business automation solutions and an employer of choice with consistent growth. To achieve this, Smartech has built and continues to foster long-term relationships with its customers by providing business automation solutions that meet or exceed their expectations. Further, Smartech places great importance on creating a positive work environment that attracts and retains talented individuals, placing immense value on its employees and striving to create a workplace where they feel valued, motivated, and fulfilled whilst achieving sustainable growth over time. Smartech’s strategy is built upon three pillars – Transparency, Inclusion and Accountability. These pillars have built the bases of all strategic decisions and provided employees with a clear direction for the company, creating a clear understanding of priorities for all departments. These pillars are at the forefront and embedded into the executive leadership team through all actions and communications.

Smartech is committed to investing in its employees by encouraging and supporting their growth and development. The company has implemented initiatives that promote continuous learning and improvement, such as on-the-job training, a tuition reimbursement program, coaching and mentoring and online training. These initiatives have benefited Smartech’s employees and improved the company’s productivity and service delivery, ultimately enhancing shareholder value. Further, Smartech has implemented various HR strategies, policies, systems, and practices that support and enable their employees to achieve high performance and develop to their full potential. This includes implementing a structured approach to recruitment, regular performance & merit reviews, and a culture of recognition through a performance appraisal system.

To further reward their exceptional staff, Smartech established the President’s Club that recognises and rewards their top sales performers, exceeding their budget by 120%. The club provides an all-inclusive paid vacation for themselves and their partners, boosting employee motivation and engagement. Additionally, Smartech has implemented The Innovation Champions, a select group of top performers handpicked for their exceptional skills and talent. These individuals are provided extra training and mentoring to develop their careers within Smartech further. The Innovation Champions can collaborate with other top performers through the program and access resources and tools to support their growth and development.

Smartech places employee health and safety as a top priority. Smartech invests in their employees’ wellbeing and knowledge by providing appropriate training and safety equipment, ensuring that all necessary safety protocols are in place and followed. Smartech has implemented a comprehensive set of policies and procedures that are established and communicated to all employees, ensuring a common understanding of expected behaviour and conduct within the workplace. Smartech has also made significant efforts to protect their staff from potential hazards and risks, including providing monthly travel allowances, Covid vaccination initiatives, yearly flu vaccinations, daily temperature checks, rapid antigen testing, bi-annual harassment and bullying training, working-from-home arrangements, staff wellbeing exercises, monthly risk assessment training, and OHS committee.

The company has adopted a positive organisational culture where employees feel valued, respected, supported, and encouraged to be their best selves personally and professionally. Smartech invests heavily in the growth and development of their employees and promotes employee engagement activities, such as department BBQs, monthly CX lunches, and the celebration of culturally & socially significant events such as Lunar New Year, Diwali, NAIDOC Week, and EID, RUOK? Harmony Day and Mens Mental Health Week.

The recent Staff Satisfaction Survey conducted by Smartech demonstrates the company’s commitment and effort towards its employees. The survey revealed that 80% of Smartech employees expressed satisfaction with the company as a business and its treatment towards them as employees. Additionally, 82% of employees perceived Smartech as fostering a positive organisational culture, while 87% found their work meaningful and challenging. The survey also showed that 92% of employees believed their managers provided support and guidance and valued their opinions. These results further validate Smartech’s dedication to its employees’ success, growth, and development.

Smartech knows that its employees are their greatest asset and the driving force of its success, which is why Smartech invests in nurturing its employee’s learning and development, placing importance on recognising employees’ strengths and enabling them to succeed. Smartech has built a workforce of dedicated, loyal, and hardworking employees, each from diverse backgrounds. Further, Smartech is dedicated to fully supporting employees in difficult circumstances and has provided financial contributions in various situations where unforeseeable events have impacted their lives.

For information about Smartech, visit

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