DHL is the world’s leading logistics company. DHL Express is part of the Deutsche Post DHL Group (DPDHL). DHL Express was founded in 1969 and pioneered the Express delivery industry. Currently, 590,000 people in over 220 countries and territories work daily to help cross borders, reach new markets and grow the business, or send a letter to your loved ones. The global team of around 120,000 certified international specialists is ready to help reach global markets. Through its role as an international express provider, DHL Express has the potential to make a significant global difference. DHL’s global network operates in a standardised, efficient manner to deliver on their customer promise ‘Excellence. Simply Delivered’.
The DHL Brand matters to people, customers, and stakeholders. They invest in the brand through various channels, and now the famous red and yellow logo symbolises global connectedness and express delivery. Talented employees’ commitment, drive and ideas are key to their success.
4 Pillars comprise the DHL Express FOCUS Strategy: Motivated People, Great Service Quality, Loyal Customers, and a Profitable Network. The FOCUS Strategy aims to create a healthy, happy and hard-working environment where customer satisfaction is the primary goal.
Understanding diversity helps DHL Express welcome, leverage, and celebrate what makes each one unique. Equity ensures opportunities to fully participate, succeed and grow are accessible for all considering individual needs. Through inclusion, DHL Express creates the space for all voices to feel welcomed, valued, respected, and heard.
DHL Express aims to recruit the best people with the right attitude and skills. In addition, Managers have several resources available to assist with their recruitment via the Recruitment Toolkit and Interview Competency Guide.
Currently, over 39% of management roles are filled by women. DHL Express also promotes pay equality. They are recognised by WGEA (Workplace Gender Equality Agency) as a Company that does not have a gender-based pay gap.
To ensure employees have a positive start to their employment and embrace the DHL culture, they receive a welcome package called ‘DHL in a Box’, hand-delivered by a Courier or a Manager on their first day.
DHL has made a strong commitment to learning, development, and education to ensure that its employees are engaged, successful, and able to meet future challenges. DHL Express has comprehensive Learning and Development programs and initiatives that empower employees through developing their knowledge, ensuring they are equipped with the necessary resources and training to excel in their current and future roles.
At DHL Express, performance management is an ongoing process that involves two-way communication between employees and their managers. All employees at DHL participate in this process, which aims to provide them with a clear understanding of the company’s vision, values, and business goals. Additionally, it allows each employee to actively contribute to achieving company goals, receive and provide feedback, and communicate with their manager regularly.
The Fit for Work, Fit for Life program is also undertaken annually and is made available to every employee worldwide. The program is oriented around the four key sources of energy that contribute to a person’s overall sense of wellbeing: physical, emotional, mental, and personal.
For information about DHL Express, visit dhl.com