Civic is a proud community-based non-profit with over 60 years of excellence in supporting people with disability. Civic deeply understands that relationships are the golden thread running through the organisation and places deep emphasis on values and strategies that drive relationships. Civic continually strives to be a leading employer in the care sector. Civic employs over 140 people with disability, including people with moderate to severe disabilities, representing 16% of the workforce of over 850 people.

The business landscape of the NDIS has changed radically in the past decade, requiring Civic to refine its EVP, policies and procedures. Civic’s impressive permanent workforce of 75.5% outstrips the industry average and reflects the work that has been done to build a progressive organisation making contributions to the sector.

The values of exploring, connecting, learning and belonging are woven through governance and leadership processes at all levels to define the culture and working environment where they live. The vision and mission are designed to belong to employees as much as to the clients served. This embeds the belief that employees are critical to achieving impact for clients. This sense of connection is reflected in employee engagement results that show more than 85% of employees understand how their work contributes to organisational success.

Talent acquisition and retention are critical to success in an industry where labour is in short supply; Civic’s annual rate of 1.85% outstrips the industry rate of 26% and demonstrates the success of initiatives. Dedicated investment to near year-round recruitment and talent onboarding reduces burnout for frontline employees. Once onboarded, a rigorous and multi-dimensional training and onboarding program prepares people for success – including productivity, loyalty and a commitment to the organisation.

Reward, recognition, and ongoing development opportunities supplement market competitive remuneration structures. A culture of “if in doubt, shout it out” is led from the top, with systems and processes designed to keep people safe – including significant investment in EAP wrap-around supports to reduce psychological injury within the care workforce. Civic’s current Lost Time Injury Frequency Rate of 16.43 is lower than the industry benchmark 18.3.

In the 2023 engagement survey results, Civic’s Employee Net Promoter Score (NPS) was 23, compared to a 2- benchmark for all companies. The engagement level was measured at an impressive 74.8%.

For information about Civic, visit civic.org.au