TLC Healthcare

TLC Healthcare has been selected as an Employer of Choice in The Australian Business Awards 2022. The Australian Business Award for Employer of Choice [EOC] recognises organisations that develop workplaces that maximise the full potential of their workforce through established policies and practices which demonstrate effective employee recruitment, engagement and retention.

TLC Healthcare (TLC) is dedicated to being leaders in innovative and integrated healthcare renowned for providing wellbeing to its communities. As a pioneer in the industry, TLC’s philosophy and business model integrates its eleven (11) residential aged care homes with co-located primary care medical centres and industry training.

The TLC Values are:

Respect: We value diversity, treating each other with courtesy and care

Accountability: We are responsible for our own actions and inactions

Excellence: We strive to be the best in all that we do

Collaboration: We work together cooperatively to achieve shared outcomes

Integrity: We act with honesty, openness and professionalism 

Innovation: We embrace new ideas and seek creative solutions

TLC’s strategic direction is one of growth, efficiency and sustainability.  TLC’s priority with regard to its workforce and employer brand strategy continues to be to position itself as a true Employer of Choice in the industry, attracting the best candidates who match its Values driven culture.

To ensure TLC continues to deliver exceptional quality care consistent with best practice, the continuous education, training and development of its people is vital.  Chief Executive Officer, Lou Pascuzzi, recognises “the quality and development of the team is paramount to the success of our organisation. In-house training of our staff not only provides TLC with a highly skilled workforce but also opens up training opportunities to team members who may not otherwise undertake career development outside of their working day.” We are leading the way with intergenerational community centres which brings aged care into the community it is part of.

TLC’s HR strategy focuses on building a business partnership which requires a close and proactive relationship between the HR team and the rest of the business to support the achievement of high performance across the organisation.

TLC has achieved exceptional HR metrics with a significant reduction in absenteeism, a significant reduction in staff turnover which now sits below 6.5% and exceptional staff satisfaction and cultural metrics.

TLC is proud of its workplace culture and its team, Team TLC. Without its people, TLC simply would not be the organisation it is today.

For more information about TLC Healthcare, visit

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