Compass Housing Services (Compass) is one of Australia’s largest non-government social housing providers with over 35 years’ experience in providing secure and affordable housing, as well as delivering housing products for disadvantaged people who have difficulties sourcing adequate housing.

Compass provides tenancy and/or property management for over 6,500 properties in New South Wales, Queensland and New Zealand. In addition, Compass manages the tenancy of 103 Disability Group Homes in New South Wales, delivering high-quality disability respite and accommodation services. Compass is an enterprising and socially committed not-for-profit organisation that undertakes all aspects of tenancy and property management, including allocations and wait-list management and have extensive experience in providing tailored tenancy services and tenant development initiatives.

Compass employees have a clear sense of purpose; they understand their immediate and long-term goals which is demonstrated through employees being encouraged to embrace their individuality and diversity at work and develop authentic connection and meaningful relationships with tenants, community partners and stakeholders.

Compass encourages effective communication through three main characteristics: clarity, courtesy, and proactivity. Compass’ communication culture encourages employees, leaders and managers to enjoy clear lines of communication to ensure everyone is on the same wavelength, thinking and acting the same way towards reaching organisational goals and providing a consistent message to its tenants and stakeholders.

In recognising employees’ diverse abilities and backgrounds Compass has shaped a workplace which is inclusive and productive enabling them to provide a better service to all stakeholders.

Creating, enhancing, and celebrating teamwork is at the heart of Compass culture. Fostering teamwork is part of creating a work culture which values collaboration. Rather than encouraging competition, a culture of teamwork creates opportunities for employees to work together and use all available resources and skills to reach its strategic and operational objectives.

Compass recognises positive employee engagement contributes to a progressive and optimistic workplace culture which underpins excellence is customer service and a strengthened commitment to the organisation. Compass strives for continual improvement in the areas of effective operational structure, sound organisational policies and procedures, clear and frequent communication mediums and inspiring leadership to provide a workplace where employee engagement remains consistently high.

Compass workplace culture offers employees opportunities for growth, both in terms of training and in terms of their ability to grow as individuals or as teams — acquiring new skills and, as a result, new possibilities. This is evidenced by offering opportunities to undertake higher duties, participation in Compass’ Emerging Leaders Program and providing employees with a personal training budget each year to undertake professional development.

Compass’ Health and Wellbeing programs are designed to create a work environment that promotes mental and physical wellbeing, increased staff engagement and greater productivity.

To ensure Compass is flexible and agile and our workforce is highly engaged, the organisation offers several workplace flexibility options which meet and/or improve our employee’s work/life balance.

For information about Compass Housing Services go to compasshousing.org