Startek Australia Pty Ltd is the Australian subsidiary of Startek®, a digital-first global CX (customer experience) solutions provider serving leading brands across channels and industries.

The organisation designs and runs omnichannel customer operations (voice, chat, email, social) and augments them with an Agent AI toolset—AI Coach, Knowledge Management, Gamification, Automated Quality Management, and conversational AI/RPA—to lift quality, speed and compliance at scale.

The Startek culture is founded on five strong pillars: Collaboration & Connection, Empowerment & Accountability, Exploration, Purpose-Driven, and Growth & Development. The intention behind each of the cultural pillars is a translation of the aspirations that the mission, vision, and core values focus on, with the primary motive of inculcating a sense of family and oneness among ‘Stars’ (people).

Startek, as an organisation, continuously creates opportunities for growth and development for its people, facilitated by robust learning systems and processes, coupled with the right interventions to reap the benefits of progressive people practices.

Identifying, retaining, and engaging its key talent, offering differentiated developmental opportunities, providing fast-track career moves, and developing a strong pool of successors for business continuity are the prime focuses of Startek’s Career Philosophy.

Startek’s rewards and recognition philosophy translates its vision, strategy, and values into a framework that guides the design and decision-making of base salaries, short-term and long-term incentives, recognition, and benefits. The Company has implemented a holistic Reward and Recognition Program that is philosophically underpinned by creating an environment where innovation, teamwork, continuous learning, employee commitment, and the achievement of objectives are nurtured and encouraged. It revolves around two major criteria of external competitiveness and internal fairness.

Overall, in the past 12 months, the HR processes and strategies have ensured 100% on-time hiring, a reduction in cost per hire by 25%, an industry-low attrition rate, 100% retention of top talent and enhanced engagement scores.

For more information about Startek, visit startek.com.