Smartech Business Systems Australia (Smartech) is a leading provider of Print, Mailing, and E-commerce Technology solutions. With almost 100 years of history in Australia, Smartech has established itself as the industry leader, employing 126 experienced people with national service coverage and distribution centres across the country. Smartech specialises in providing business equipment, consumable supplies, and ongoing hardware maintenance to over 20,000 B2B customers nationwide.

Smartech places great importance on creating a positive work environment that attracts and retains its talented staff, placing immense value on its employees and striving to create a workplace where they feel valued, motivated, and fulfilled. Smartech’s strategy is built upon three pillars – Transparency, Inclusion and Accountability. These pillars have formed the basis of all strategic decisions, providing employees with a clear direction for the company and creating a shared understanding of priorities across all departments. These pillars are at the forefront and embedded into the executive leadership team, through all actions and communications.

Smartech is committed to investing in its employees by encouraging and supporting their growth and development. The company has implemented various initiatives that promote continuous learning and improvement, including on-the-job training, a tuition reimbursement program, an apprenticeship program, coaching and mentoring, and online training. These initiatives have not only benefited Smartech’s employees but have also improved the company’s productivity and service delivery, ultimately enhancing shareholder value. Further, Smartech has implemented various HR strategies, policies, systems, and practices that support and enable their employees to achieve their full potential. This includes implementing a structured approach to recruitment, regular performance & merit reviews, and a culture of recognition through a performance appraisal system.

To further reward their exceptional staff, Smartech established the President’s Club, which recognises and rewards top sales performers who exceed their budget by 120%. The President’s Club provides an all-expenses-paid vacation for staff and their partners, resulting in boosted employee motivation and engagement. Additionally, Smartech has implemented The Innovation Champions, a select group of up-and-coming top performers who have been handpicked for their exceptional skills and talent. These individuals are provided with extra training and mentoring to further develop their careers within Smartech and prepare them for management positions in the future. Through the program, the Innovation Champions are given the opportunity to collaborate with other top performers and access resources and tools that will support their growth and development.

Smartech places employee health and safety as a top priority. Smartech invests in its employees’ well-being and knowledge by providing appropriate training, safety equipment, and ensuring that all necessary safety protocols are in place and followed. Smartech has implemented a comprehensive set of policies and procedures that are clearly established and communicated to all employees, ensuring a common understanding of expected behaviour and conduct within the workplace. Smartech has also made significant efforts to protect its staff from potential hazards and risks, including providing monthly travel allowances, COVID-19 vaccination initiatives, yearly flu vaccinations, daily temperature checks, rapid antigen testing, bi-annual harassment and bullying training, flexible work arrangements, and a WH&S committee.

Smartech has endeavoured to foster a positive organisational culture through employee engagement activities and recognition, where employees feel valued, respected, supported, and encouraged to reach their full potential personally and professionally. The recent Staff Satisfaction Survey conducted by Smartech demonstrates the company’s commitment and effort towards its employees. The survey revealed that 95% of all Smartech employees were satisfied with the company as a whole and its treatment towards them. Additionally, 99% of employees who undertook the 2025 Satisfaction Survey felt supported by their team, while 90% of employees were satisfied with their career growth prospects at Smartech. Considering an employee survey participation rate of 96.77%, these results further validate Smartech’s dedication to the success, growth, and development of its employees.

Overall, Smartech has built a workforce consisting of dedicated, loyal, and hardworking employees, each from diverse backgrounds. Smartech is committed to fully supporting employees in challenging circumstances and has made financial contributions in various situations where unforeseen events have impacted their lives.

For more information about Smartech, visit smartech-aust.com.