Star Aviation is a proudly Australian-owned Ground Handling company offering a range of Ground Handling services from Cabin Cleaning, Ramp and Baggage Services, Cargo Handling, Customer Services, Ground Support Equipment and Passenger Reduced Mobility (PRM) Services.

Since 2012, Star’s journey has fundamentally changed the landscape of Ground Handling services in Australia through the business’s unique consultative approach with Airline partners. Today, Star operates Australia-wide and supports the employment and wellbeing of 750+ employees nationally.

Star Aviation is proud of its diverse workforce and is committed to embedding and fostering a family-like culture while providing safe, high-quality, and cost-effective ground-handling services to its business partners. Star recognises that its vision to continue to be Australia’s most dedicated Ground Handler can only be fulfilled by the strength of its people.

As an Equal Opportunity Employer, Star is committed to employing the best candidates based on their values, willingness to learn, and overall capabilities. In doing so, Star can ensure its people align with the corporate values of Safety, Accountability, Customer Service, Innovation, and Teamwork while allowing individuals to learn and grow within the aviation industry, creating a culture of a dedicated and engaged workforce.

 Star’s commitment to its staff is seen throughout the several initiatives, programs and system’s that Star have embedded to ensure the safety, wellbeing and overall satisfaction of employees nationally. Examples of Star’s initiatives include:

Training and Development:

• JumpStart – Employee development and succession program that blends technical, practical, behavioural and self-awareness training to improve how participants approach their work and leadership and develop the ability to respond to any situation instead of unconsciously reacting.
• Jump Up – The follow-up program to JumpStart, which provides graduates with coaching skills)
• Jump In – Another follow-up to JumpStart is undertaken when employees move into new roles.

Safety and Wellbeing:

• SIREN – Safety Incident Report and Event Notification (SIREN). The SIREN QR reporting system is open to everyone who might see a safety-related event, allowing client managers and relevant stakeholders to instantly report a near miss, hazard or incident directly to the Star Aviation safety team.
• ACACIA – Star’s Employee Assistance Program (EAP) provides free and anonymous 24/7 Employee Support.

 Employee Recognition:

• SuperSTAR – SuperSTAR is Star’s employee recognition program. Star welcomes all suppliers, customers and passengers who recognise a star employee who has gone above and beyond in their line of work for their chance to be awarded SuperSTAR of the month. At the end of the year, all 11 SuperSTAR winners go into the running to win ‘SuperSTAR of the Year’, winning an all-expenses-paid international holiday for two.
• Service Pins—To recognise Star’s hard-working and loyal employees who have stood by the business and helped create the Star difference over their years of service, Star introduced the Service Pin Recognition Program. Star presents service pins to employees for 1 Year, 3 Years, 5 Years, and 10 Years of service as a demonstration of gratitude for employees’ meaningful contributions to Star Aviation.

Systems:

• StarTasker – A custom Passenger Reduced Mobility (PRM) software system. StarTasker facilitates real-time resource allocation to match operational requirements accurately against airline service requests for passengers with specific needs. Star’s state-of-the-art PRM system has resulted in several benefits, including but not limited to live data collection, detailed reporting and forecast planning, performance reviews and overall cost savings.
• AV Clean – Star’s customised platform for each client that tracks, audits and provides live updates regarding our cabin cleaning services. Star’s state-of-the-art flight allocating and cabin cleaning reporting system has resulted in several benefits (for both Star and clients alike), including but not limited to live data collection, accurate reporting, performance reviews, and overall cost savings.

As a result of Star’s dedication to its employee’s success, the business has achieved several milestones, operational efficiencies and cost savings, including but not limited to the following:

• A dramatic improvement in the candidate’s overall hiring experience with a positive increase to the overall retention rate from 54% to 81%.
• A reduction of associated recruitment expenses from circa $1.6 million (in 2022) to an expenditure of $12,000 (in 2023).
• Creation of a diverse workforce with over 45 different nationalities and a female workforce of 44%.
• A 28% reduction in employee performance matters (from implementing JumpStart).
• Implementation of customised Star systems has seen a reduction of over 40 hours per week of admin hours for Star supervisors and 10% savings for Star’s bottom line.
• Through the strength and commitment of Star’s people and technology, Star has expanded its operations and service offering into five new service lines, generating over $2 million per annum of revenue for the business.

Star Aviation is committed to fostering a workplace where employees can learn and grow. Star recognise its strength as its people – the team’s combined skills, knowledge, experience and opinions – which results in such professionalism. Working together supportively as one united team, Star encourages productive cooperation and involvement at every level across the whole company nationally. Star respects and cares for its fellow employees, treats everybody fairly and looks forward to continuing to foster an industry-leading workplace for all.

For information about Star Aviation, visit staraviationservices.com.au