Smartech Business Systems Australia (Smartech) is a leading global provider of print, mail, and technology solutions. With almost 100 years of history in Australia, Smartech has established itself as the industry leader, employing 127 experienced people with national coverage and warehouses in major Australian cities. Smartech specialises in providing business mailing, document finishing, and automation services, offering tailored and innovative product solutions coupled with ongoing service agreements.

Smartech’s vision is to be the #1 supplier of mailing and technology solutions, sign and display solutions, print finishing solutions and last mile parcel locker solutions in the Asia Pacific and an employer of choice. To achieve this, Smartech focuses on exceeding customer expectations and continuously building new partnerships with notable industry names. Further, Smartech places great importance on creating a positive work environment that attracts and retains talented individuals, placing immense value on its employees and striving to create a workplace where they feel valued, motivated, and fulfilled whilst also achieving sustainable growth over time.

Smartech’s strategy is built upon three pillars: Transparency, Inclusion, and Accountability. These pillars have been the basis of all strategic decisions and have provided employees with a clear direction for the company, creating a clear understanding of priorities for all departments. These pillars are at the forefront and embedded in the executive leadership team through all actions and communications.

Smartech is committed to investing in its employees by encouraging and supporting their growth and development. The company has implemented initiatives that promote continuous learning and improvement, such as on-the-job training, tuition reimbursement programs, coaching and mentoring and online training. These initiatives have benefited Smartech’s employees and improved the company’s productivity and service delivery, ultimately enhancing shareholder value.

Further, Smartech has implemented various HR strategies, policies, systems, and practices that support their employees in achieving high performance and developing to their full potential. This includes implementing a structured approach to recruitment, regular performance & merit reviews, and a culture of recognition through a performance appraisal system.

To further reward their exceptional staff, Smartech established the President’s Club that recognises and rewards their top sales performers, exceeding their budget by 120%. The club provides an all-inclusive paid vacation for themselves and their partners, boosting employee motivation and engagement. Additionally, Smartech has implemented The Innovation Champions, a select group of top performers handpicked for their exceptional skills and talent. These individuals are provided extra training and mentoring to develop their careers within Smartech further. Through the program, the Innovation Champions are given the opportunity to collaborate with other top performers and access resources and tools that will support their growth and development.

Smartech places employee health and safety as a top priority. Smartech invests in their employees’ wellbeing and knowledge by providing appropriate training safety equipment and ensuring that all necessary safety protocols are in place and followed. Smartech has implemented a comprehensive set of policies and procedures that are clearly established and communicated to all employees, ensuring a common understanding of expected behaviour and conduct within the workplace. Smartech has also made significant efforts to protect their staff from potential hazards and risks, including providing monthly travel allowances, COVID vaccination initiatives, yearly flu vaccinations, daily temperature checks, rapid antigen testing, bi-annual harassment and bullying training, working-from-home arrangements, staff wellbeing exercises, monthly risk assessment training, and WHS committee.

The company has adopted a positive organisational culture where employees feel valued, respected, supported, and encouraged to be their best selves personally and professionally. Smartech invests heavily in the growth and development of their employees and promotes employee engagement activities, such as department BBQs, monthly CX lunches, and the celebration of culturally & socially significant events such as Lunar New Year, Diwali, NAIDOC Week, and EID, RUOK? Harmony Day and Mens Mental Health Week.

The recent Staff Satisfaction Survey conducted by Smartech demonstrates the company’s commitment and effort towards its employees. The survey revealed that 96.72% of Smartech employees expressed satisfaction with the company as a business and its treatment towards them as employees.

Additionally, 97.54% of employees perceived Smartech as fostering a positive organisational culture and found their work meaningful and challenging. The survey also showed that 100% of employees believed their managers provided them with support and guidance and valued their opinions. These results further validate Smartech’s dedication to its employees’ success, growth, and development.

Smartech knows that its employees are its greatest asset and the driving force of its success. That’s why Smartech invests in nurturing its employees’ learning and development, placing importance on recognising employees’ strengths and enabling them to succeed. Smartech has built a workforce of dedicated, loyal, and hardworking employees, each from diverse backgrounds. Smartech is dedicated to fully supporting employees under challenging circumstances and has provided financial contributions in various situations where unforeseeable events have impacted their lives.

For information about SMARTECH Business Systems, visit smartech-aust.com