Crown Melbourne operates within the tourism, hospitality and events sector, providing: accommodation, bars, restaurants, casinos, event and conference facilities, entertainment and leisure. Their supportive and inclusive culture attracts, develops and retains high-calibre employees.
Crown strives for a culture that celebrates diversity, develops their people and is service-focussed. In particular, they focus on employees being able to envisage and forge careers. Crown’s Learning and Development division—Crown College—administers and delivers approximately 250,000 hours of training annually, in areas as diverse as First Aid, software applications, compliance, operational training and tourism leadership. Employees complete training during paid work time and at no cost. Crown actively promote their accredited courses to employees so that they can see how their careers and learning at Crown are integrated, and how they can develop. Crown also promotes equal employment opportunities through training, an indigenous employment program, a disability employment services program and programs in diversity and cultural awareness.
Crown not only provides employees with a workplace, but a culture and facilities where they eat, stay fit, learn, and socialise. Crown Melbourne offers many employee benefits, such as a gym, free meals, fully maintained tailored uniforms and well-developed employee recognition programs. Crown are especially proud of their employee recognition programs that provide unique and valuable recognition for employees and focus on giving employees opportunities to “live the Crown Resorts experience” for themselves.
All employees also have annual reviews and interim reviews, assessing their performance against strategic goals. The process promotes a communication-based culture and includes Crown’s non-financial achievements. All salaried employees complete an individual development plan with their manager as part of their performance management review. Senior managers also conduct quarterly employee focus groups to collect open and honest feedback and ideas. Crown’s recently launched Innovation Labs invite employees to submit innovative business ideas and then have time off their normal duties to develop the idea with business and technology experts.
The strongest evidence of Crown Melbourne’s employees’ level of satisfaction is their retention rate of 80.9%. Crown Melbourne develops and maintains a work environment conducive to the well-being, motivation and satisfaction of all employees.