DHL Express was established in 1969 by three entrepreneurs who identified a gap in international trade. Today, the company covers 220 countries and has over 100,000 employees. The company was based on moving international documents faster than other postage services, and today has grown into a huge player in the international express industry.
The Culture of DHL is based on four principals – “Speed”, “Right 1st Time”, “Can Do”, and “Passion”. The company promotes its staff as motivated people, and continues to develop them into specialists in the international express industry by providing them with education and training.
All employees attend the 5 day “Certified International Specialist Program” (CIS) in Brisbane as a part of their induction. DHL also contributes financially to courses that directly and indirectly affect employees’ roles. The company also offers further education and development options for staff. The organisation regularly reviews high potential employees and grooms them for further career progression, stating that DHL always advertises opportunities internally before searching elsewhere. DHL runs employee of the month, service awards and recognises performances by rewarding staff with bonuses.