Smile Solutions is Australia’s largest private dental practice in a single location. A private company, the business has grown from a one-dentist operation in 1993 to become a large-scale outfit employing over 90 people with a patient base of over 65,000. Their goal is to offer dental patients the best and most appropriate service possible in terms of technical excellence, comfort and convenience for the patient, clinical outcome and cost.
The core of Smile Solution’s business culture is collaboration combined with delegation. A unique organisational structure means that that specialists, general dentists and hygienists form part of the leadership team along with management, reception and nursing staff, enabling Smile Solutions to offer diverse career opportunities and growth. Founder and managing director of Smile Solutions, Dr Pajouhesh, is in constant face-to-face, telephone and email contact with his team in addition to holding weekly and monthly staff meetings. Training and mentoring along with peer and manager reviews encourages staff to be proactive in discussing their needs. A high degree of autonomy, peer recruitment, and morale building activities such as business funded snow trips, evening charity functions, annual celebrations and corporate box seats at AFL games, bring a fun element into the workplace and encourages strong interpersonal bonds that transcend roles and foster voluntary collaboration.