LUSH Fresh Handmade Cosmetics

LUSH Fresh Handmade Cosmetics has been recognised as an Employer of Choice in The Australian Business Awards 2014. The Australian Business Award for Employer of Choice recognises organisations which have developed leading workplaces that maximise the full potential of their workforce through practices that demonstrate effective employee recruitment, engagement and retention.

LUSH is a beauty delicatessen known for its fresh, handmade and inventive cosmetics loaded with the finest natural ingredients with over 840 shops in over 51 countries worldwide. It offers unique bath and beauty products, skin and hair care, personalised customer service, little to no packaging, environmental activism and a fun and funky store atmosphere.

LUSH has a range of unique initiatives in place to ensure employee satisfaction, involvement and development – nothing they do is considered more important than hiring and developing the right people. LUSH actively campaigns on sometimes-controversial issues and engages staff opinions to ensure it’s an issue that staff support and are passionate about. Two of LUSH’s most recent campaigns – marriage equality and the unethical treatment of asylum seekers – were suggested by staff. At LUSH, store managers are seen as independent business managers, not sales managers, and are fully responsible for all aspects of their stores. Employee education and training is tailored to the needs of the individual. This focus on the individual is carried through in half-yearly performance appraisals that start with a STAY interview – the complete opposite of the exit interview. It is an opportunity for the employee to give feedback about the way they are managed, their challenges and their satisfaction levels alongside discussing their future training needs and career. All staff receive a generous 50% off all products, acting as a thank you for their passion for the brand. All Lush products are handmade, which means as the company expands they employ more people, not more machines.

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